Privacy Policy

Effective Date: September 2025
Last Updated: April 2026
Website: www.crockerartstudio.com
Business Location: British Columbia, Canada
 

Crocker Art Studio (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and store your information when you visit our website and make purchases through our WooCommerce-powered online store.

We operate in accordance with the Personal Information Protection Act (PIPA) of British Columbia, and comply with applicable aspects of GDPR and other privacy laws where required.

 
1. Information We Collect

We collect information when you interact with our site, including but not limited to when you create an account, place an order, subscribe to our newsletter, or contact us.

a. Personal Information

We may collect the following:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed via third-party payment gateways)
  • Purchase history
  • Account login credentials (if applicable)
b. Automatically Collected Information

WooCommerce, WordPress, and third-party plugins may automatically collect:

  • IP address
  • Browser and device type
  • Operating system
  • Pages visited and time spent
  • Referrer URLs
  • Cookie identifiers
 
2. How We Use Your Information

We collect and use your information to:

  • Fulfill and manage your orders
  • Provide customer support
  • Send updates related to your purchases or account
  • Send marketing communications (if you opt-in)
  • Improve our website performance and user experience
  • Comply with legal and tax obligations
 
3. Payment Processing

We use secure third-party payment gateways through secure payment providers supporting major credit and debit cards. Your payment information is encrypted and processed directly by them. We do not store your full credit card details on our servers.

 
4. Disclosure of Your Information

We only share your personal data with third parties when necessary and with safeguards in place. This includes:

  • Payment processors (as above)
  • Shipping providers such as Canada Post and FedEx
  • Website and IT providers (e.g., web hosting, WooCommerce plugins, analytics)
  • Legal or regulatory bodies, when required by law

All service providers are contractually obligated to protect your data.

 
5. Storage and Retention of Data

Your information is stored securely on servers hosted in Canada or other jurisdictions with adequate privacy protections. We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Meet legal or tax obligations
  • Resolve disputes or enforce agreements
 
6. Cookies and Tracking

We use cookies and similar tracking technologies for:

  • Site functionality (e.g., keeping items in your cart)
  • Analytics (e.g., Google Analytics)

You can manage or disable cookies through your browser settings.

 
7. Email and Marketing Communications

You may unsubscribe from marketing or promotional emails at any time by using the unsubscribe link provided in those communications or by contacting Crocker Art Studio directly.

We comply with Canada’s Anti-Spam Legislation (CASL). We will never send you marketing messages without your consent.

 
8. Your Rights Under PIPA (British Columbia)

As a resident of British Columbia, you have the right to:

  • Access your personal information
  • Correct or update inaccurate information
  • Withdraw consent for certain uses
  • File a complaint with the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC)

To exercise your rights, contact us at: OIPC BC

If you are located in the EU/EEA, you may have additional rights under the General Data Protection Regulation (GDPR), such as the right to data portability and the right to be forgotten.

 
9. Protecting Your Information

We take reasonable steps to protect your data from loss, unauthorized access, or misuse, including:

  • SSL (Secure Sockets Layer) encryption
  • Limited administrative access
  • Regular security audits and plugin updates
  • Secure hosting infrastructure

While reasonable safeguards are in place to protect your information, no online system can guarantee absolute security.

 
10. Children’s Privacy

Our site is not intended for children under 13. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it immediately.

 
11. Third-Party Links

Our site may include links to third-party websites (e.g., social media, payment processors). We are not responsible for their privacy practices. Please review their policies independently.

 
12. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes to our practices or legal requirements. Updates will be posted on this page with the revised date.

 
13. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:

Crocker Art Studio  British Columbia, Canada
Email:  contact@crockerartstudio.com

 
14. Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with:

Office of the Information and Privacy Commissioner for British Columbia
Website: https://www.oipc.bc.ca
Phone: 250-387-5629
Toll Free: 1-800-663-7867